Effective Date: July 1, 2022
Last Updated: September 30, 2026
Pivot Real Estate Group respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Pivot Real Estate Group collects, uses, discloses, protects, and retains personal information when you visit our websites, submit an inquiry, register for a real estate project, attend an event, communicate with our representatives, or otherwise interact with us.
This Privacy Policy is intended to help us comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
- Information We Collect
Depending on how you interact with us, we may collect information including:- Your name;
- Email address;
- Telephone or mobile phone number;
- Mailing address;
- Postal code;
- Real estate preferences and housing requirements;
- Preferred project, community, property type, price range, or geographic area;
- Information provided through registration forms, surveys, contests, events, webinars, or inquiries;
- Communications and correspondence between you and Pivot Real Estate Group;
- Information about your interactions with our websites, emails, advertisements, and digital platforms;
- Information relating to your participation in a real estate transaction or inquiry;
- Information you voluntarily provide to us when requesting information about a property, development, builder, developer, or project; and
- Other information reasonably necessary for the purposes described in this Privacy Policy.
We may also collect technical information such as IP address, browser type, device information, operating system, pages visited, referring website, and website usage information through cookies and similar technologies. - How We Collect Personal Information
We may collect personal information directly from you when you:- Submit a website inquiry or registration form;
- Request information about a pre-construction project;
- Register for a VIP opening, broker event, webinar, presentation, or other event;
- Subscribe to email newsletters or project updates;
- Request to be contacted by one of our sales representatives;
- Communicate with us by email, telephone, text message, social media, or other electronic means;
- Visit or interact with our website;
- Participate in a promotion, contest, survey, or other marketing activity; or
- Otherwise voluntarily provide information to us.
Where permitted by applicable law, we may also receive information from third parties, including project developers, builders, marketing partners, real estate brokerages, advertising platforms, referral sources, publicly available sources, and service providers. - How We Use Personal Information
We may use personal information for purposes including:- Responding to inquiries and requests;
- Providing information about pre-construction homes, condominiums, developments, communities, and other real estate opportunities;
- Contacting you regarding a project or property in which you have expressed an interest;
- Providing requested pricing, floor plans, brochures, availability, incentives, registration information, or other project information;
- Registering you for events, presentations, webinars, VIP openings, and other activities;
- Communicating with you about your relationship or dealings with Pivot Real Estate Group;
- Providing customer service;
- Sending newsletters, project updates, promotional information, and other commercial communications where permitted by law;
- Managing and improving our websites, advertising, marketing, and customer experience;
- Understanding customer interests and improving our products and services;
- Administering contests, surveys, promotions, and events;
- Detecting, preventing, and addressing fraud, security incidents, or unauthorized activity;
- Maintaining business records;
- Complying with legal and regulatory requirements; and
- Carrying out other purposes that are disclosed to you at or before the time your information is collected, or for which you subsequently provide consent.
- Marketing Communications and Canada’s Anti-Spam Legislation
Pivot Real Estate Group may communicate with you by email, text message, telephone, or other electronic means regarding real estate projects, developments, events, promotions, newsletters, and related services.
Where required by Canada’s Anti-Spam Legislation (“CASL”), we will obtain appropriate consent before sending commercial electronic messages.
Commercial electronic messages may include information about:- New pre-construction projects;
- New project releases;
- VIP registrations;
- Pricing and incentives;
- Floor plans and availability;
- Real estate events;
- Broker events;
- Webinars and information sessions;
- Project construction or sales updates;
- Related real estate opportunities; and
- Other products, services, or opportunities offered by Pivot Real Estate Group or relevant project partners.
Where required, our commercial electronic messages will identify Pivot Real Estate Group and provide contact information and a functioning unsubscribe mechanism.
You may withdraw your consent to receive commercial electronic messages from Pivot Real Estate Group at any time.
For email communications, you may unsubscribe using the unsubscribe link included in the applicable communication.
For text messages, you may unsubscribe by following the instructions contained in the applicable message, including replying “STOP” where applicable.
Withdrawal of consent to receive marketing communications will not necessarily prevent Pivot Real Estate Group from sending you non-commercial or transactional communications that we are permitted or required to send, such as communications relating to a transaction, inquiry, appointment, or service you have requested. - Consent
Depending on the circumstances and applicable law, Pivot Real Estate Group may obtain express or implied consent to collect, use, or disclose personal information.
When we request consent for marketing communications, we will provide information reasonably necessary for you to understand what you are consenting to.
You may withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services, information, or opportunities to you.
Where you withdraw consent to receive marketing communications, Pivot Real Estate Group will take reasonable steps to process your request in accordance with applicable law. - Real Estate Developers, Builders and Project Partners
Pivot Real Estate Group markets pre-construction real estate projects on behalf of, or in connection with, developers, builders, and other project partners.
When you request information about a particular project, Pivot Real Estate Group may provide relevant information to the developer, builder, sales organization, or other project partner responsible for that project where reasonably necessary to fulfill your request or as otherwise permitted by applicable law.
For example, if you register for information about a particular development, your contact information may be provided to the developer or authorized sales organization associated with that development so that they may assist with your inquiry.
Where a third party uses your personal information for its own marketing purposes, that third party may have its own privacy policy and consent requirements. - Service Providers
We may use third-party service providers to help us operate our business and provide services to you.
These may include providers of:- Email marketing;
- Customer relationship management systems;
- Website hosting;
- Data storage;
- Registration and event management;
- Advertising and digital marketing;
- Analytics;
- Website forms;
- Communication and messaging services;
- Information technology;
- Payment processing; and
- Other business services.
These service providers may have access to personal information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by law. - Advertising, Analytics and Cookies
Our websites may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to:- Operate and secure our websites;
- Remember preferences;
- Understand how visitors use our websites;
- Measure advertising effectiveness;
- Improve our websites and marketing;
- Deliver or measure relevant advertising; and
- Understand interactions with our digital communications.
Third-party platforms may collect information about your interactions with our websites or advertisements in accordance with their own privacy policies.
You may be able to control cookies through your browser settings or other available privacy controls. Disabling certain cookies may affect website functionality. - Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:- Developers and builders;
- Authorized project sales organizations;
- Real estate brokerages and representatives;
- Marketing and advertising partners;
- Technology and software providers;
- Website and hosting providers;
- Professional advisors;
- Service providers;
- Government authorities or law enforcement where required or permitted by law; and
- Other parties with your consent or where permitted or required by law.
We do not sell personal information as a standalone business activity. - Information Stored Outside Canada
Some of our service providers, technology providers, advertising platforms, or other third parties may store or process information outside Canada.
Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to governmental authorities in accordance with those laws.
We take reasonable steps to select service providers and implement contractual or other safeguards appropriate to the circumstances. - Protection of Personal Information
Pivot Real Estate Group uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security. - Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to establish or maintain business records, to comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.
Where personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it, subject to applicable legal requirements. - Access and Correction
You may request access to personal information that Pivot Real Estate Group holds about you and may request correction of information that is inaccurate or incomplete, subject to applicable legal exceptions.
To make an access or correction request, please contact our Privacy Officer using the contact information below.
We may require sufficient information to verify your identity before responding to a request. - Privacy Complaints
If you have a concern or complaint regarding Pivot Real Estate Group’s handling of your personal information, please contact us.
We will investigate reasonable privacy complaints and take appropriate steps to address them.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator. - Children’s Privacy
Our websites and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children for marketing purposes. - Third-Party Websites
Our websites and communications may contain links to websites operated by third parties, including developers, builders, brokerages, advertisers, social media platforms, and other service providers.
Pivot Real Estate Group is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information. - Changes to This Privacy Policy
Pivot Real Estate Group may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
The updated version will be posted on our website with the revised effective date. - Contact Us
For questions, requests, concerns, or complaints regarding this Privacy Policy or Pivot Real Estate Group’s handling of personal information, please contact:
Pivot Real Estate Group
Email: INFO@PIVOTRE.COM
Phone: 416-268-5555
Address: 3601 HIGHWAY 7 EAST, MARKHAM, ON L3R 0M3
Last Updated: September 30, 2026